FAQ

Computer Requirements

Depending on your measuring devices, CAD model file sizes, and applications, we recommend certain CPU, RAM, and operating system specifications to optimize your 3D inspection experience. Check out our Minimum and Recommended computer system setups. 

3D Measurement Device and CAD File Compatibility

The PolyWorks|Inspector universal software platform allows you to operate any portable and fixed coordinate measuring machines (CMMs) for probing and scanning applications. These include articulated arms, CNC CMMs, laser line and structured light scanners, laser trackers, handheld optically tracked devices, photogrammetry-based devices, digital gauges, and more. See the complete list of available device plug-ins.

For other 3D measurement devices not directly supported by the plug-ins, PolyWorks|Inspector supports 38 point cloud formats describing planar grids/meshes, line scans, spherical grids, and unorganized point clouds.

PolyWorks|Inspector lets you import neutral and native CAD files from major brands of professional CAD platforms, along with their associated Product Manufacturing Information (PMI). Our CAD file importers are continually updated to support the latest CAD software versions. Here are the supported CAD file formats.

Technical Support

Your newly purchased PolyWorks|Inspector license includes one year of support/maintenance. For more information, read about our support/maintenance plan.

If your PolyWorks|Inspector license is under a valid support/maintenance plan, you have the right to access the Technical Support Zone (TSZ). You’ll need a corporate email address and a password that you will choose. If your company has specified your email address at purchasing time, you should be able to enter the TSZ right away. Log in to the TSZ here.

To provide access to the TSZ to additional PolyWorks® users within your company, contact keys@innovmetric.com.

It takes a few minutes to activate your support/maintenance plan. Try again in an hour. If you are still unable to access the Technical Support Zone (TSZ), contact us at keys@innovmetric.com.

You will receive an email explaining how to renew your support/maintenance plan prior to it expiring. To request a quotation, or if you need additional information, contact us at renewals@innovmetric.com.

Training

Basic and advanced training sessions are available in classroom and private settings. Here are the available training sessions.

You will receive a confirmation email shortly that contains complete information on your training as well as how to prepare for your training session. If you still have questions, contact us at training@innovmetric.com.